At G2G123, the privacy and security of your personal data is a core responsibility — not an afterthought. This Privacy Policy explains clearly what data we collect, why we collect it, how we use and protect it, and the rights you hold as a user of our platform.
Your personal data is collected, stored, and processed in strict accordance with this Privacy Policy. We do not sell your data to third parties.
Six pillars that define how G2G123 approaches your personal data — in plain terms, before the formal policy text.
All data transmitted to and from G2G123 is protected by 256-bit SSL encryption. Stored data is secured using industry-standard encryption at rest. Access to personal data within G2G123 is strictly role-based and limited to authorised personnel only.
G2G123 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data sharing with external parties is limited strictly to service providers who process data on our behalf and are contractually bound to our privacy standards.
Your data is collected only for specific, legitimate purposes: account management, identity verification, fraud prevention, customer support, and service improvement. We do not repurpose your data for unrelated activities without your consent.
G2G123 collects only the data that is genuinely necessary for the purposes described in this Policy. We do not collect excessive personal information and periodically review our data holdings to ensure alignment with this principle.
You have the right to access, correct, delete, and port your personal data held by G2G123. You can also object to certain processing activities. These rights are enforceable and G2G123 will respond to all valid requests within 30 days.
In the event of a data breach that is likely to result in a high risk to your rights and freedoms, G2G123 will notify affected users without undue delay. We maintain an incident response procedure and work with security specialists to contain and assess any breach.
This Privacy Policy ("Policy") is issued by G2G123 ("G2G123", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at g2g123.asia. This Policy explains how G2G123 collects, uses, stores, shares, and protects the personal data of individuals who visit our website, register an account, or use any of our services ("you", "your", "User").
G2G123 is committed to maintaining the privacy and security of your personal data and to conducting all data processing activities in a manner consistent with internationally recognised data protection principles. Our approach is guided by the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and accountability.
By accessing the G2G123 Platform, registering an account, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your data as described herein.
For the purposes of this Policy, the following terms are defined as follows:
G2G123 collects personal data across several categories, depending on how you interact with the Platform:
G2G123 collects your personal data through the following means:
G2G123 processes your personal data on one or more of the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract — necessary to provide the services you have requested |
| Identity verification (KYC) | Legal obligation — required under our licensing terms and AML compliance obligations |
| Processing deposits and withdrawals | Performance of contract — necessary to execute financial transactions |
| Fraud prevention and security monitoring | Legitimate interests — to protect G2G123 and its users from fraud, abuse, and illegal activity |
| Responsible gambling monitoring | Legal obligation / legitimate interests — to comply with licensing requirements and protect vulnerable players |
| Customer support communications | Performance of contract / legitimate interests |
| Marketing communications | Consent — only where you have opted in to receive marketing materials |
| Platform analytics and improvement | Legitimate interests — to improve the quality and performance of the Platform |
G2G123 uses the personal data it collects for the following purposes:
To create, maintain, and administer your account; to verify your identity and eligibility; to process login requests; and to communicate important account-related information to you, including security alerts and policy updates.
To process deposits and withdrawals via your chosen payment method; to settle bets and record game results; to deliver bonuses, VIP rewards, birthday bonuses, and referral benefits; and to provide access to all games, markets, and features available on the Platform.
To verify that you meet the eligibility requirements set out in our Terms and Conditions — including the 21+ age requirement — and to comply with our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) standards required by our international gaming licence.
To detect, investigate, and prevent fraudulent transactions, account takeovers, multi-accounting, collusion, money laundering, and other prohibited conduct. To protect the integrity of the Platform and the security of all users' accounts.
To monitor betting patterns for indicators of problem gambling; to enforce self-exclusion requests, deposit limits, and cooling-off periods; and to provide appropriate responsible gambling interventions where necessary.
To respond to your enquiries, complaints, and requests submitted via live chat or email ([email protected]); to maintain records of support interactions; and to improve the quality of our support services.
To analyse usage patterns, identify technical issues, conduct A/B testing, and improve the performance, functionality, and user experience of the Platform.
To send you promotional communications, bonus offers, and news about new games or features, where you have provided explicit consent to receive such communications. You may withdraw this consent at any time — see Section 13.
G2G123 does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited circumstances:
G2G123 engages carefully selected third-party service providers to support the operation of the Platform. These include payment processors (including providers of Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, DuitNow, FPX and card payment services), identity verification services, fraud detection providers, cloud hosting services, and customer support platforms. Each Processor is bound by a data processing agreement requiring them to process personal data only on our instructions and to maintain appropriate security standards.
We may disclose your personal data where required by law, regulation, court order, or the lawful instructions of any competent governmental, regulatory, or law enforcement authority — including where required under our international gaming licence conditions or applicable AML regulations.
In the event that G2G123 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to a successor entity as part of that transaction. We will notify you of any such transfer and any material changes to data processing arrangements that result from it.
We may disclose personal data where we believe disclosure is necessary to protect the rights, property, or safety of G2G123, its users, or others — including for the purposes of fraud prevention and credit risk management.
G2G123 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device when you visit a website. We use cookies to:
You may control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the G2G123 Platform. For details on how to manage cookies in your browser, please refer to your browser's help documentation.
G2G123 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
G2G123 implements comprehensive technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While G2G123 takes every reasonable precaution to protect your data, no system is entirely immune to risk. You are responsible for maintaining the security of your own account credentials and for promptly notifying G2G123 at [email protected] if you believe your account has been compromised.
As a Data Subject, you hold the following rights in respect of your personal data held by G2G123. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 calendar days.
You have the right to request a copy of the personal data G2G123 holds about you, along with information about how it is being processed.
You have the right to request correction of inaccurate or incomplete personal data held about you. You may also update certain data directly within your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Note that certain data must be retained for legal compliance.
You may request that G2G123 restricts the processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
Where processing is based on consent or contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You have the right to object to the processing of your data for direct marketing purposes at any time, and in certain other circumstances where processing is based on legitimate interests.
G2G123 strictly prohibits the use of the Platform by any person under the age of 21. The Platform is not directed at, and does not knowingly collect personal data from, persons under 21 years of age. If G2G123 becomes aware that it has inadvertently collected personal data from a person who does not meet the age eligibility requirement, that account will be immediately closed and the associated personal data will be deleted, except where retention is required for legal compliance purposes such as AML reporting.
If you believe that a person under 21 has registered an account on G2G123 using your or another person's personal information, please notify us immediately at [email protected].
G2G123 may send you promotional emails, bonus notifications, and platform news where you have expressly opted in to receive such communications at the time of registration or subsequently through your account settings. We will not send marketing communications where you have not provided consent.
You may withdraw your consent to receive marketing communications at any time by:
Please note that even where you have opted out of marketing communications, G2G123 will continue to send you transactional and account-related notifications — such as deposit confirmations, withdrawal processing notices, and security alerts — as these are necessary for the operation of your account.
The G2G123 Platform may contain links to third-party websites or services, including payment provider portals (such as Maybank2u, CIMB Clicks, Touch 'n Go eWallet, and DuitNow), where you will be redirected to complete payment transactions. Once you leave the G2G123 Platform, this Privacy Policy no longer applies.
G2G123 has no control over, and accepts no responsibility for, the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party site you visit, particularly before providing them with personal data.
G2G123 reserves the right to amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will notify registered users by email or by displaying a prominent notice on the Platform prior to the change taking effect.
The date of the most recent revision is displayed at the top of this page. Continued use of the Platform following notification of any change constitutes your acceptance of the revised Policy. If you do not agree with any amendment, you should cease using the Platform and request account closure.
We recommend that you review this Privacy Policy periodically to stay informed of how G2G123 handles your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way G2G123 processes your personal data, please contact our Data & Privacy team:
G2G123 will acknowledge all privacy-related correspondence within one business day and will endeavour to resolve your enquiry within 30 calendar days. For complex requests involving data access or erasure, we may request identity verification before proceeding.
If you are not satisfied with our response to a data protection concern, you may have the right to escalate your complaint to the relevant supervisory authority under the laws applicable in your jurisdiction.
We take your data seriously. If you have questions about this Policy or how your data is handled, our support team is available around the clock. You can also read our FAQ for answers to the most common queries from Malaysian players.